Refund policy

Eterlia 30-Day Money-Back Guarantee

Last Updated: June 2026

At Eterlia, your satisfaction is our top priority. We want you to love your jewelry, healing crystals, and personalized keepsakes. Our 30-Day Money-Back Guarantee ensures you can shop with confidence.

1. Quality-Related Issues

If your item arrives damaged, defective, incorrect, or has a quality issue caused by us, we will provide a full refund or replacement at no extra cost.

  • In most cases, we do not require the item to be returned.

  • Please contact us with clear photos or videos showing the issue.

2. Shipping Delays

If your package is delayed beyond the estimated delivery timeframe promised at checkout, you are eligible for a full refund.

  • If your package is still within the estimated delivery timeframe, we kindly ask for patience.

  • For refunds requested while the package is still in transit, shipping costs may be deducted if the issue is not caused by product quality or delay.

3. Returns for Personal Preference

If you change your mind, no longer want the item, or are dissatisfied for reasons unrelated to product quality:

  • Returns are accepted within 30 days of delivery.

  • Items must be unused and in their original condition and packaging.

  • Customers are responsible for return shipping costs, even if the order originally qualified for free shipping.

4. Personalized or Custom Items

Personalized products are created specifically for you. Unless there is a quality issue or production error, custom items are not eligible for returns or refunds.

5. How to Request a Refund or Return

To initiate a return or refund, contact us at:

Email: eterlia@outlook.com

Please include:

  • Your order number

  • Detailed description of the issue

We will review your request and guide you through the process quickly.

Shop with confidence: enjoy your jewelry, embrace healing, and create timeless memories — risk-free for 30 days.