Shipping policy
Shipping Policy
Last Updated: June 2026
At Eterlia, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Free Shipping
We offer:
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Free Shipping on orders over $30 USD
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A $10 USD shipping fee for orders under $30 USD
Shipping fees, if applicable, will be displayed at checkout before payment is completed.
Order Processing Time
All orders are carefully prepared and packaged before shipment.
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Processing Time: 2–4 business days
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Orders are processed Monday through Friday, excluding holidays.
During peak seasons, promotions, or holidays, processing times may be slightly longer.
Estimated Delivery Time
Delivery times vary depending on the destination country and local carrier services.
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Shipping Time: 7–14 business days
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Total Estimated Delivery Time (Processing + Shipping): 9–18 business days
Please note that delivery estimates are not guaranteed and may occasionally be affected by customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take a few days to appear after shipment.
If you are unable to find any tracking information more than 6 days after placing your order, please contact us immediately and our support team will investigate the issue.
Lost, Delayed, or Missing Packages
At Eterlia, we stand behind every order.
If your package is significantly delayed, appears lost, or encounters any shipping-related issues, please contact us as soon as possible. We will work directly with the carrier and do everything we can to resolve the situation.
We are committed to taking responsibility for every order and ensuring that our customers receive the support they deserve.
Need Assistance?
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Email: eterlia@outlook.com
Our customer support team will be happy to assist you.